Shipping Policy
Thank you for shopping with Homivy. Please read our shipping policy below for information on order processing, delivery times, and shipping costs.
Order Processing Time
All orders are processed within 1-3 business days (excluding weekends and public holidays) after payment confirmation. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Times
Once dispatched, orders typically arrive within 3-7 business days for addresses within the United Kingdom. Delivery times are estimates provided by our shipping carriers and are not guaranteed. Factors such as customs processing, weather, and carrier delays may affect delivery times.
Shipping Costs
We offer free standard shipping on all orders to the United Kingdom, unless otherwise stated at checkout. Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.
International Orders
If we ship to your country, please note that international orders may be subject to customs duties, import taxes, and fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. Delivery times for international orders may vary and are generally longer than domestic UK delivery.
Order Tracking
Once your order has shipped, you will receive a tracking number via email so you can monitor your delivery.
Delayed or Missing Orders
If your order has not arrived within the estimated delivery window, please contact us at support@homivy.co.uk with your order number so we can investigate with the carrier.
Incorrect Shipping Information
Please ensure your shipping address is correct at checkout. Homivy is not responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer. If you notice an error after placing your order, contact us as soon as possible at support@homivy.co.uk and we will do our best to update it before dispatch.
Contact Us
If you have any questions about your shipment, please contact us at support@homivy.co.uk.
